Return & Refund Policy

  1. Tickets sold are not refundable except
    1. Tickets bought for specific trip of the day is not available due to delay, traffic condition or mechanical problems.
    2. Passenger is qualified for senior citizen or student discount but already bought the ticket at a higher price.
    3. Passenger decides to choose different mode of transportation and refunds the ticket 20 minutes before the scheduled time of ticket.
    4. Passengers with "HOTEL" tickets are entitled for refund only if AIRPORT COACH is unable to provide transit to hotels due to unavoidable circumstances.
    5. Passengers with online tickets bought from Airport Coach website does not find sufficient seat on the coach booked can opt for a refund or reschedule the ticket for the next coach.
  2. While Airport Coach makes every effort to provide on-time service, it does not guarantee its departure and arrival times, which may hugely affected by any number of factors including weather or traffic. Airport Coach is not liable for any inconvenience or expense such as cost of plane ticket caused as a result of such delay.
  3. Passengers with unused tickets bought at ticket counters are good for travel on the same date the tickets purchased. Tickets held after this time period will be considered null and void and will retain no value for travel or refund.
  4. Passengers with unused tickets bought from Airport Coach website are good for travel for a period of one (1) month from the date of purchase the ticket purchased. Tickets held after this time period will be considered null and void and will retain no value for travel or refund.
  5. Refunds will only be made from the original tickets. No copies will be accepted.